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a Ayham Azraq
Azraqayham@gmail.com

Amman, Jordan —

Ayham Azraq — Web Engineer & Project Manager

Engineering digital systems. Leading them into reality.

(Positioning)

I lead technology projects from first requirement to live system — and make sure they work for the people who rely on them.

Software Products People
Now
Project Manager,
Radar MLS System
Trained as
B.Eng.
Web Engineering
Based in
Amman, Jordan
Speaks
Arabic (native)
English (C1)
Start a conversation See the journey

Project Management, Web Engineering, Customer Experience, IT Systems, Front-end Development, Team Leadership, User Flows, Technical Support

(01) About Introduction

Between the code and the people it serves.

My background is Web Engineering. My career has taken me through interface design, front-end development, customer support and operations management. Today I bring all of it together as Project Manager of Radar MLS — translating between developers, institutions and leadership so the right thing gets built, and keeps working.

Venn diagram: Ayham works at the intersection of engineering, management and experience. Engineering Management Experience Ayham
  1. 01

    Engineering

    A Web Engineering degree and hands-on development. I know how web applications, databases and code fit together — so technical conversations stay grounded.

  2. 02

    Management

    Planning, people and delivery. I run the project lifecycle, align requirements across stakeholders and report progress to senior management.

  3. 03

    Experience

    Interface design, user flows and time on the customer support front line. I keep the end-user in the room when decisions get made.

(02) Career journey 2021 — Now

From interfaces to the systems behind them.

5 roles across experience design, engineering, support and management — each one adding a layer to how I lead technical projects today.

Timeline — 2021 to today
  • Management
  • Engineering
  • Experience Design
  • Support & IT

  1. Customer Experience Designer

    Applez Tech

  2. Manager

    Birdie Golf

  3. Web Developer

    Blue Box

  4. Customer Support Representative

    CSC Beyond

  5. Project Manager

    Radar MLS System

Current role

Period
Jun 2025 — Present
Discipline
Management — IT Systems
Location
Amman

Project Manager Radar MLS System

I manage Radar MLS — an IT system for schools and students, comparable to the B12 system — and own its delivery from planning through implementation.

  1. 01 Run the full project lifecycle, from planning to implementation.
  2. 02 Align system requirements between developers and educational institutions.
  3. 03 Monitor system performance, data accuracy and security.
  4. 04 Lead the team and report progress to senior management.
Previously 4 roles

  • Front-line technical and non-technical support across phone, email and chat.

    • Handled inbound and outbound inquiries across phone, email and chat.
    • Resolved complaints and guided clients through services and products.
    • Kept detailed interaction records using CRM tools.
    • Worked with technical and sales teams on complex issues.
    • Trained new team members on customer service best practices.

  • Ran day-to-day operations — people, stock, money and events.

    • Responsible for orders, purchasing, cash, staff schedules and the warehouse.
    • Planned events such as the Ryder Cup, the World Cup, embassy team-building days and birthdays.
    • Prepared financial reports and handled logistics.
    • Looked after customer communication by phone.

  • Built responsive websites with HTML, CSS and JavaScript.

    • Developed websites using HTML, CSS and JavaScript.
    • Implemented responsive, mobile-first designs.
    • Managed software workflow and applied SEO best practices.
    • Fixed bugs and tested usability.

  • Designed interface elements and user flows with usability at the centre.

    • Designed GUI elements — menus, tabs and widgets.
    • Created user flows and improved usability.
    • Solved problems in high-pressure environments.
    • Applied scientific and mathematical principles to design.
(03) Selected work Case studies

Selected work(04)

Systems I've led, interfaces I've designed and websites I've built.

Radar MLS education system dashboard mockup filling the frame
01 — Featured 2025 — Present

IT System — Education

Radar MLS

An IT system for schools and students. I lead it end to end — aligning developers and educational institutions on requirements, steering delivery, and keeping performance, data accuracy and security in check.

Role
Project Manager
Year
2025 — Present
Stack / Tools
[TECH STACK]

Responsibilities

  • Full project lifecycle
  • Requirements alignment
  • Performance & data accuracy
  • Security monitoring
  • Team leadership
  • Executive reporting

Case study [CASE STUDY URL]

02 2022
Responsive website desktop and mobile mockups on paper background

Website — Web Development

Responsive Web Builds

Responsive websites built with HTML, CSS and JavaScript — mobile-first layouts, SEO-minded structure, and usability testing before release.

Role
Web Developer at Blue Box
Year
2022
Category
Website — Web Development
Stack / Tools
HTML / CSS / JavaScript
Responsibilities
  • Responsive mobile design
  • SEO best practices
  • Bug fixing & usability testing

Case study [CASE STUDY URL]

03 2021
Interface flow and UX screen study mockup with azraq connectors

Interface & UX Design

Interface Flows

GUI elements, menus, tabs and widgets shaped into clear user flows — with usability improvements at the centre of every screen.

Role
Customer Experience Designer at Applez Tech
Year
2021
Category
Interface & UX Design
Stack / Tools
[TOOLS]
Responsibilities
  • GUI elements — menus, tabs, widgets
  • User flows
  • Usability improvements

Case study [CASE STUDY URL]

04 2022 — 2025

Operations — Management

Operations & Delivery

Three and a half years running day-to-day operations — orders, purchasing, staff schedules, warehouse logistics and financial reporting — while coordinating larger programmes such as Ryder Cup and World Cup occasions.

Role
Manager at Birdie Golf
Year
2022 — 2025
Category
Operations — Management
Stack / Tools
[TOOLS]
Responsibilities
  • Orders, purchasing & warehouse
  • Staff scheduling
  • Financial reports & logistics
  • Programme coordination

Case study [CASE STUDY URL]

Delivery roadmap board mockup on paper with azraq status chips
Systems status dashboard mockup in ink and azraq
Operations reports and charts mockup on graph paper
(04) Expertise Capabilities

Four disciplines. One way of working.

01 Engineering

A Web Engineering degree and hands-on development — I understand how web applications, databases and code fit together.

  • Web application development 01
  • Front-end development — HTML, CSS, JavaScript 02
  • Responsive, mobile-first interfaces 03
  • Databases 04
  • SEO best practices 05
  • Bug fixing & usability testing 06

Practised at

  • B.Eng. Web Engineering
  • Blue Box
  • ASAC Scholarship

02 Product & Experience

I started in customer experience design, so I think about the person on the other side of the screen first.

  • User experience 01
  • User flows 02
  • GUI design — menus, tabs, widgets 03
  • Usability improvement 04

Practised at

  • Applez Tech

03 Management

From running a business floor to running an IT system — planning, people, reporting and delivery.

  • Project lifecycle management 01
  • Requirements alignment 02
  • Team leadership 03
  • Reporting to senior management 04
  • Operations, finance & logistics 05
  • Event planning 06

Practised at

  • Radar MLS System
  • Birdie Golf

04 Support & IT

Diagnosing problems and explaining them clearly — to technical teams and to customers.

  • Network diagnostics & analysis tools 01
  • Technical & non-technical support 02
  • CRM tools 03
  • Training new team members 04

Practised at

  • CSC Beyond
  • CompTIA A+ (in progress)
  • CompTIA Security+ (in progress)
How I work
  1. 1

    Clear communication at every level — from developers to senior management.

  2. 2

    An effective negotiator in complex deals.

  3. 3

    Calm and productive under pressure in fast-paced environments.

  4. 4

    Self-motivated and reliable.

  5. 5

    Builds partnerships, not just deliverables.

  6. 6

    Strong interpersonal skills, earned on the front line.

(05) Record Sourced from CV

Career facts

Years of professional experience Since Jan 2021
05+
Roles across four disciplines Design · Engineering · Support · Management
05
Working languages Arabic (native) · English (C1)
02
Scholarship & certifications 1 scholarship · 2 CompTIA in progress
03

Education & certifications

  1. 2021

    Bachelor of Engineering — Web Engineering

    University of Philadelphia, Jordan

    Open-day organiser · IT department student counsel

    Graduated
  2. [YEAR]

    Fully Funded Scholarship — Software Development

    Aziz Al Ghurair School of Advanced Computing (ASAC), Jordan

    Scholarship
  3. —

    CompTIA A+

    CompTIA

    In progress
  4. —

    CompTIA Security+

    CompTIA

    In progress
(06) Beyond work Personal

Adjective — Arabic

Az·raq

/ˈaz.raq/ blue Amman, Jordan

أزرق

Arabic for blue — and the colour this portfolio is built around.

Beyond work, I write stories, read, volunteer, and keep sharpening the web development skills my career started with.

Off the clock

  1. 01 Story writing
  2. 02 Reading
  3. 03 Voluntary work
  4. 04 Sharpening web development skills

Languages

  • Arabic Native
  • English Advanced (C1)
(07) Contact Amman — GMT+3

Have a project that needs a technical mind and a human one?

Let's talk — email Azraqayham@gmail.com

Email

Azraqayham@gmail.com

Phone

+962 78 673 7703

LinkedIn

[LINKEDIN URL]

Résumé

[CV PDF URL]